Table of Contents

General Portal Questions

AKO/DKO Portal Information (What is AKO/DKO, Edit Favorites, etc…)
Site Access (DoD Certificate, Security Alerts, 403 error)

AKO/DKO Navigation

Homepage (Tools available on the AKO/DKO homepage)
Portal Navigation

Account Information

Account Registration
Login (Password Reset, Username Change, Deactivated Accounts, etc…)
Sponsor Management
Account Information (‘My Account’)

CAC Use

CAC use with AKO/DKO
General CAC Information (PIN, Middleware, Revoked Certificates, etc…)

AKO/DKO Email

Webmail
External Email Clients (Outlook, Thunderbird, Apple, etc…)
AT Beta Mail

AKO/DKO Content

Files
Pages
Groups
Sites and Content Maintenance

AKO/DKO Instant Messenger

Instant Messenger (Troubleshooting issues, how to launch, add user)

Other Army/DoD sites

Other Sites (My Pay, ERB, OMPF, etc…)