Step by step guide on how to Clear Certificates from your internet browser:

  • · Open Internet Explorer.
  • · Click on ‘Tools’.
  • · Click on ‘Internet Options’.
  • · Click on the Content Tab.
  • · Click the CERTIFICATES button.
  • · In the Certificates window, one at a time, click and highlight the certificates listed IN ALL CAPS. Do not delete the certificates listed in lower case.
  • · With the upper case certificate highlighted, click the REMOVE button and the cert is removed.
  • · If you know which certificates need to be removed, remove only those. If not, repeat this process until all upper case certificates are removed and follow the steps below to make your current certificates available to Windows.
  • · Click Close and OK.

How to Register Certificates with your browser (Make Certificates Available to Windows):

There are 2 main types of CAC software. Please select the following instructions that apply to the CAC software on your computer:

ActivClient Software

  • · Go to the Windows Start menu.
  • · Click on ‘Programs’.
  • · Locate the ‘ActivIdentity’ Folder.
  • · Highlight ‘Active Client’, and then select ‘User Console’.
    A window will pop up. Go to the ‘Tools’ pull down menu, to ‘Advanced’, and select ‘Make Certificates Available to Windows’.
  • · A screen should appear, informing you that your certificates have been made available to Windows. Click on the ‘OK’ button, and close out of the ActivClient window.
  • · Move to Step 4 and continue with CAC registration.

Active Gold Software*

  • · Go to the Windows Start menu.
  • · Click on ‘Programs’.
  • · Locate the ‘Active Card Gold Folder’.
  • · Select ‘Active Card Gold Utilities’.
  • · Select ‘Tools’, and highlight ‘Register Certificates’.
  • · You will receive a prompt asking if you want to do the task – click on the ‘YES’ button.
  • · You should receive a message that says your certificate has been successfully installed. Click on the ‘OK’ button.
  • · Close out of the ActivCard Utilities window.
  • · Move to Step 4 and continue with CAC registration.

*This software is older, and since it may not read new CACs we recommend you upgrade your CAC software to ActivClient.

If you need further assistance with registering your certificates with Internet Explorer, please contact your local DOIM (Directorate of Information Management) or IT team for assistance with this issue. Also, if using a home computer, you can refer to the installation documentation issued with the CAC software for assistance.